Marketing Management
Marketing Management
Authors: Dr. Dhivya Sathish and Dr. J. Rani
ISBN: 978-81-978212-9-5
DOI: https://doi.org/10.59646/mm/238
Date of Publication: July 31, 2024
About the Book:
In order to maintain a competitive edge in a rapidly changing world of marketing, students need a book that integrates the most up-to-date and cutting-edge marketing theory and tactics. Marketing Management distinguishes itself from other textbooks in the field by using a managerial approach, an analytical methodology, a multidisciplinary perspective, universal application, and comprehensive content. This version of the material has been updated to include the most current market trends. It provides new examples and a simpler structure. The breadth and depth of this edition are unparalleled. Individuals who engage with this influential piece of literature will acquire the necessary knowledge and skills to excel in the contemporary corporate environment.
References
- Bei, L. T., & Chiao, Y. C. (2001). An integrated model for the effects of perceived product, perceived service quality, and perceived price fairness on customer satisfaction and loyalty. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 14, 125-140.
- Chen, S. C., & Quester, P. G. (2006). Modeling store loyalty: Perceived value in market orientation practice. Journal of Services Marketing, 20(3), 188-198.
- Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In New challenges to international marketing (pp. 277-319). Emerald Limited.
- Hulland, J., Baumgartner, H., & Smith, K. M. (2018). Marketing survey research best practices: Evidence and recommendations from a review of JAMS articles. Journal of the Academy of Marketing Science, 46(1), 92-108.
- Jain, D. and S.S. Singh (2002), “Customer Lifetime Value Research in Marketing: A Review and Future Directions,” Journal of Interactive Marketing, 16(2), 34-46.
- Javalgi, R.G. and P. Dion (1999), “A Life Cycle Segmentation Approach to Marketing Financial Products and Services,” The Service Industries Journal, 19(3), 74-96.
- Kumar, V., G. Ramani and T. Bohling (2004), “Customer Lifetime Value Approaches and Best Practices Applications,” Journal of Interactive Marketing, 3, 60-72.
- Kumar, V., R. Venkatesan and W. Reinartz (2006), “Knowing What to Sell, When, and to Whom,” Harvard Business Review (March), 131-137.
- Peltier, J.W. and J.A. Scribrowsky, J.A. (1997), “The Use of Need-based Segmentation for Developing Segment-specific Marketing Strategies,” Journal of Direct Marketing, 11 (4), 53-62.
- Pillai, R.S.N and Bagavathi, (1998). Moden Marketing Principles and Practice – N.S. Chand & Company Ltd., New Delhi.
- Reinartz, W. and V. Kumar (2000), “On the Profitability of Long-life Customers in a Non-contractual Setting: An Empirical Investigation and Implications for Marketing,” Journal of Marketing, 64 (October), 17-35.
- Schmittlein, D.C. and R.A. Peterson (1994), “Customer Base Analysis: An Industrial Purchase Process Application,” Marketing Science, 13(1), 41.
- Thomas, A.R., L. D. Lewison, W.J. Hauser and L.M. Foley, L.M. (2007), Direct Marketing in Action: Cutting Edge Strategies for Finding and Keeping the Best Customers, Praeger: Westport, Connecticut.
- Weitz, B. A., & Jap, S. D. (1995). Relationship marketing and distribution channels. Journal of the academy of Marketing Science, 23(4), 305–320.
- Yang, Z., & Peterson, R. T. (2004). Customer perceived value, satisfaction, and loyalty: The role of switching costs. Psychology and Marketing, 21(10), 799-822.
- Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31-46.
